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ARAG and its multiple business lines

The ARAG Group is perhaps best known for its products and services in the field of legal insurance. But it has also gained a solid reputation as an attractive multi-segment insurance provider in its German home market.

And thereby, ARAG SE plays an important role as operational holding company for the ARAG Group: The members of its Board of Management are responsible for the strategic management of the Group, for German business operations in the field of legal insurance and for the international companies.

The composite and health insurance segments are served by ARAG subsidiaries. ARAG Allgemeineand ARAG Kranken complement ARAG’s portfolio of quality insurance products outside the field of legal insurance.

ARAG Business Segments

Business Line Legal Insurance

Since its early years as a legal insurance pioneer, ARAG has dedicated itself to serving as a partner to its customers. The company most recently redfined the German market with its innovative new legal insurance products.

Hanno Petersen

“We aim for continuous improvement.”

Hanno Petersen, Group Board Member, IT/Operations

“ARAG offers comprehensive, affordable cost coverage for legal disputes. We also support our legal insurance customers with numerous supplemental benefits and useful services in connection with legal matters of all kinds. Our goal is to upgrade this unique program of benefits and services continuously in the interest of customers and consumers.”

Key business figures for this line.

Key figures ARAG SE

(in thousand euros)

2019
Change
2018
2017
Sales
Gross premiums written 977,678 6.73 % 915,988 870,004
Earned premiums for own account 976,582 6.71 % 915,213 868,041
Costs
Cost of claims for own account 507,077 7.46 % 471,873 462,746
Claims ratio (basis: earned premiums) 51.9 % 0.3 %-pts. 51.6 % 53.3 %
Cost of insurance business for own account 426,770 6.19 % 401,876 389,181
Cost ratio (basis: earned premiums) 43.7 % - 0.2 %-pts. 43.9 % 44.8 %
Overview of profit and loss
Underwriting result for own account 33,071 - 6.76 % 35,470 14,841
Income from capital investments 78,951 52.49 % 51,776 73,016
Other income/expenses - 37,772 7.70 % - 35,073 - 31,066
Profit on ordinary activities 74,251 42.32 % 52,174 56,791
Extraordinary operating result 0 n/a 0 0
Net income 51,848 64.09 % 31,598 32,031
Key Figures
Underwriting reserves/earned premiums (net) 144.8 % - 3.1 %-pts. 147.9 % 151.7 %
Equity/earned premiums 49.4 % 0.1 %-pts. 49.3 % 50.6 %
 

Security in all legal matters

With an ARAG legal insurance policy, you are always in good hands whenever legal problems arise. With our innovative legal insurance concepts, we continually generate new impulses in both the German and international markets.

Business Line Composite Insurance

ARAG’s composite insurance business is concentrated primarily in Germany. The segment is served by ARAG Allgemeine. ARAG Allgemeine has demonstrated its strength as a provider of property, liability and accident insurance in a highly competitive market. The company is also Europe’s largest sports insurer with some 21 million leisure and competitive athletes insured.

Christian Vogée

"Customer satisfaction is the central focus of our daily work."

Christian Vogée, Board Member, Sales/Operations/Claims/Sports Insurance

“Customer satisfaction and service quality are not just hollow phrases at ARAG. They are the central focus of our daily work.”

Key figures for the business line

Key figures ARAG Allgemeine Versicherungs-AG

(in thousand euros)

2019
Change
2018
2017
Sales
Gross premiums written 188,134 3.46 % 181,844 180,036
Earned premiums for own account 180,410 3.69 % 173,985 173,822
Costs
Cost of claims for own account 100,178 4.81 % 95,583 96,921
Claims ratio (basis: earned premiums) 55.53 % 0.59 %-pts. 54.94 % 55.76 %
Cost of insurance business for own account 74,481 1.68 % 73,254 67,077
Cost ratio (basis: earned premiums) 41.28 % - 0.82 %-pts. 42.10 % 38.59 %
Overview of profit and loss
Gross underwriting result before fluctuation reserve 10,225 852.20 % 1,074 10,440
Underwriting result before fluctuation reserve for own account 5,228 9.40 % 4,779 9,813
Underwriting result after fluctuation reserve for own account 3,003 - 74.48 % 11,770 11,404
Income from capital investments 11,613 10.44 % 10,515 11,229
Other income/expenses - 3,154 15.94 % - 3,753 - 4,672
Profit on ordinary activities 11,462 - 38.15 % 18,532 17,962
Net income (before transfer of profits from profit transfer agreement) 11,282 - 39.10 % 18,525 17,964
Key Figures
Underwriting reserves/earned premiums for own account 146.46 % 7.19 %-pts. 139.27 % 141.81 %
Equity/earned premiums for own account 30.67 % - 1.13 %-pts. 31.80 % 31.83 %
 

Innovative products and reliable insurance solutions

In every case – from accidents to burglary to sports injuries – you are on the safe side with ARAG Allgemeine insurance. We offer our customers security they can rely on with innovative, needs-based products.

Business Line Health Insurance

ARAG Health Insurance offers customers and agents a truly attractive price-performance spectrum in both private full-coverage and supplemental health and nursing care insurance. ARAG has been rated as the most popular health insurer in recognition of its product and service quality in a number of independent surveys.

Dr. Roland Schäfer - ARAG

“Ideal solutions for your health – to help you get well and stay well.”

Dr. Roland Schäfer, Board Member, Product Development, Underwriting and Sales

“You’re looking for attractive solutions that will help you get well or stay healthy – with a trustworthy partner at your side.”

Key figures for the business line

Key figures ARAG Krankenversicherungs-AG

(in thousand euros)

2019
2018
2017
Insurance portfolio
Health (monthly debit) 33,355 31,657 30,831
Premiums
Gross premiums written 393,199 373,754 365,099
Earned premiums for own account 392,593 373,374 364,545
Costs
Cost of claims 230,179 216,515 222,785
Cost of insurance business for own account 48,981 44,691 40,670
Overview of profit and loss
Underwriting result for own account 27,022 17,476 17,334
Profit on ordinary activities 22,146 13,085 12,638
Net income 13,100 7,800 8,900
Key figures
Administrative expense ratio 2.4 % 2.4 % 2.4 %
Net yield 3.4 % 2.5 % 3.8 %
Equity ratio 19.2 % 17.7 % 16.9 %