ARAG in the USA

Milestones

Incorporation
ARAG USA was originally founded in 1973 as a division of Midwest Mutual Insurance Company and began creating, marketing and administering a new group legal product. In 1989, ARAG purchased the organization and created ARAG Insurance Company.


Growth and development
ARAG USA focuses on four strategic pillars to grow our business, provide an excellent customer experience and make it a great place to work. ARAG USA is proud to receive significant national recognition for customer service excellence and for our culture and workplace including the following prestigious awards.
ARAG’s Customer Care Center has long been regarded as a “Center of Excellence” by BenchmarkPortal, receiving this honor 13 times. The Center of Excellence award is one of the most prestigious in the customer service and support industry. Contact Centers achieve the Center of Excellence distinction based on best practice metrics drawn from the world's largest database of objective and qualitative data that is audited and validated by researchers from BenchmarkPortal.
ARAG has also been chosen as a “Top Workplace USA" in 2025. Additionally in 2025, ARAG received five other industry awards including:
• Compensation & Benefits
• Innovation
• Leadership
• Purpose & Values
• Work-Life Flexibility
This isn’t the first time ARAG has received Top Workplace accolades. The company was awarded a Top Workplace USA honor in 2023 and 2021 and named an Iowa Top Workplace in 2020, 2022 and 2024.
Top Workplaces USA is based solely on anonymous survey feedback provided by team members. ARAG’s leadership team has prioritized cultivating an engaged company culture. They believe that developing fulfilled and appreciated team members lends to a better customer experience for our clients and business overall. These honors also help to attract and recruit premier talent to join our mission as well as reduce employee turnover.
In addition, ARAG was chosen as a “U.S. Best-In Class Employer” by Gallagher in 2023 and an "Inspiring Business for Women" in 2020 by the Girl Scouts in recognition of our progressive benefits package and large number of female leaders.


ARAG in the USA today
ARAG USA headquarters are based in Des Moines, Iowa. In the United States. ARAG USA occupies a leading position in the legal insurance market and helps make dealing with legal matters more affordable – and less stressful.

Whether our customers are planning ahead for something in life, like buying a home or getting married, or face something unexpected, like a traffic ticket or caring for an aging parent, ARAG Legal Insurance connects them with local network attorneys to help resolve their legal issue. Our plans cover more legal issues and pay 100 percent of network attorney fees for most covered matters. ARAG also offers additional services including identity theft protection and recovery, caregiving solutions, financial counseling and tax assistance.

ARAG is a family-owned company – and we treat our customers, team members, and community like family too. We pledge to provide a positive workplace culture and customer experience.