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Brief profile

ARAG SE Nederland
As of 31.12.2018

Incorporation: 1962
Legal form: Branch of ARAG SE
Employees: 621
Premiums: 151 million EUR
Business focus: As legal problem solvers our mission is to offer our customers (end customers and companies) access to justice through excellent legal services. We make it affordable by offering a legal protection insurance.

Contact data

Mailing address headquarter
ARAG SE Nederland
Kastanjelaan 2
3833 AN Leusden
Netherlands
Point of contact
Gert-Jan Siebelink
Head of Corporate Communications
Telephone
+31 33 43 42 342
Telefax
+31 33 43 42 186
E-Mail

Milestones

Incorporation
ARAG founded its first international subsidiary in the Netherlands in 1962 – as one of the very first providers in the still-young Dutch legal insurance market. ARAG Netherlands soon became the third-largest company in this segment, with a market share of roughly 20 %. As an independent specialist (legal problem solver), the company not only sells legal insurance policies but also offers a wide range of services to policy holders.


Growth and development
ARAG Netherlands offers comprehensive services and advisory support in most legal areas. ARAG Netherlands relies primarily on the expertise of its own employees, who have acquired extensive know-how in both legal counseling and legal services. We received around 141,000 calls and over 66,000 claims in 2018, of which 88 % are completely handled internally by our own lawyers. For ARAG Netherlands quality and customer excellence are the main drivers; we have the official Hallmark for High Customer Service. The average customer satisfaction score amounts 8.2.


ARAG in the Netherlands today
In August 2012, the company became a branch of ARAG SE. Today, ARAG SE Nederland is one of ARAG Group’s largest international entities. Since 2011, it cooperates with the official Royal Dutch Football Association (KNVB) referees introducing ´Fair Play´ not only on the football field, but also in everyday life. With this partnership ARAG Netherlands shows the similarity of the referee on the football field and that of the lawyer in civil court. Whether it comes to dismissals, preparing a contract or debt problems, it´s always about legal fair play. And this is what ARAG SE Netherlands stands for. ARAG extended this partnership including a new partnership concerning Video Assistant Referee (VAR), until July 2022.

In the coming years, ARAG will continue to focus on strengthening customer experience and innovation. This by surprising our customers at relevant moments and responding to their wishes. But, above all, to help them as best we can in solving legal questions or conflicts. Our ambition is to transform our company into a Smart Insurer by focusing on digital transformation and even more on our customers. To accelerate our ambition we believe we need to change to a Smart Culture in which we collaborate to improve and innovate.

In our Legal Tech Studio in Amsterdam a number of driven innovation managers are working on the development of Smart Services. In 2018 our chatbot Lisa has been developed to be able to serve customers even after opening time. We also started working with live chat to help our customers in a different way. Working together with partners, including start-ups, from co-creation, creates surprising and successful initiatives such as Appjection, an innovative way of objecting to unjustified traffic fines. We are also proud of the collaboration with the Hague Institute for the Internationalization of Law (HiiL). Together with HiiL we work worldwide to increase access to justice.